Windsor Brokers provides multiple platforms for clients to access their trading accounts. We’ve written in detail about how to log in from various platforms, troubleshooting steps, and account security measures.
Available Trading Platforms
Windsor Brokers offers the following platforms for trading:
- MetaTrader 4 (MT4) Desktop
- MT4 WebTrader
- MT4 Mobile (iOS and Android)
- Windsor Brokers Client Portal
Login Process for Different Platforms
MT4 Mobile Login
- Download the MT4 mobile app from App Store or Google Play
- Open the app
- Tap on the “+” icon to add a new account
- Select “Login to an existing account”
- Enter your account number and password
- Select the server (Windsor-Real or Windsor-Demo)
- Tap “Login”
Windsor Brokers Client Portal Login
- Go to the Windsor Brokers website
- Click on “Login” in the top right corner
- Select “Client Portal”
- Enter your email address and password
- Click “Login”
MT4 Desktop Login
- Download and install MT4 from the Windsor Brokers website
- Launch the MT4 platform
- Click on “File” in the top menu
- Select “Login to Trade Account”
- Enter your account number and password
- Select the server (Windsor-Real or Windsor-Demo)
- Click “Login”
MT4 WebTrader Login
- Visit the Windsor Brokers website
- Click on “WebTrader” in the top menu
- Enter your account number and password
- Select the server (Windsor-Real or Windsor-Demo)
- Click “Login”
Account Types and Login Credentials
| Account Type | Login ID | Initial Password |
| Demo Account | 8-digit number | Provided via email |
| Prime Account | 8-digit number | Set during registration |
| Zero Account | 8-digit number | Set during registration |
Two-Factor Authentication (2FA)
Windsor Brokers offers 2FA for enhanced account security. To enable 2FA:- Log in to your Client Portal
- Navigate to “Security Settings”
- Select “Enable Two-Factor Authentication”
- Follow the prompts to set up 2FA using an authenticator app
Login Troubleshooting
If you encounter login issues:
- Verify your internet connection
- Ensure caps lock is off
- Clear your browser cache and cookies
- Try logging in from a different device or browser
- Check if there are any ongoing system maintenance announcements
Platform-Specific Login Issues
MT4 Desktop
- Ensure you’ve selected the correct server (Windsor-Real or Windsor-Demo)
- Verify that your MT4 platform is up to date
- Reinstall the platform if issues persist
Password Recovery
Password Recovery
If you’ve forgotten your password:
- Click on “Forgot Password” on the login page
- Enter your email address associated with your account
- Click “Submit”
- Check your email for password reset instructions
- Follow the link to create a new password
For security reasons, password reset links expire after 24 hours.
Account Lockout
Your account may be temporarily locked after multiple failed login attempts. If this occurs:
- Wait 30 minutes before attempting to log in again
- Use the “Forgot Password” feature to reset your password
- Contact customer support if you continue to experience issues
MT4 WebTrader
- Use a supported browser (Chrome, Firefox, Safari, or Edge)
- Disable browser extensions that might interfere with the login process
- Clear your browser cache and cookies
MT4 Mobile
- Ensure your mobile app is updated to the latest version
- Check your device’s internet connection
- Uninstall and reinstall the app if problems continue
Client Portal
- Verify that you’re using the correct email address for login
- Check your spam folder for any password reset emails
- Use a different browser if you encounter persistent issues
API Access
For algorithmic trading or third-party software integration:
- Log in to your Client Portal
- Navigate to “API Management”
- Generate API credentials
- Use these credentials to authenticate your software
Note: API access is subject to approval and may require additional verification.
Mobile Device Management
To manage devices linked to your account:
- Log in to the Client Portal
- Go to “Security Settings”
- View and manage linked devices
- Remove any unrecognized or old devices
Account Security Best Practices
To keep your Windsor Brokers account secure:
- Use a strong, unique password
- Enable Two-Factor Authentication (2FA)
- Avoid using public or shared computers to access your account
- Log out after each session
- Regularly update your password
- Never share your login credentials with anyone
Multiple Account Management
If you have multiple accounts with Windsor Brokers:
- Each account has a unique login ID
- You can link accounts in the Client Portal for easy management
- Use the MT4 Multiterminal for simultaneous trading on multiple accounts
Session Timeout
For security reasons, your session will automatically timeout after 30 minutes of inactivity. To continue trading, you’ll need to log in again.
FAQ
If you receive an “Invalid Account” error:
- Double-check that you’re entering the correct account number
- Verify that you’ve selected the correct server (Windsor-Real or Windsor-Demo)
- Ensure your account is still active and not suspended
- Contact customer support if the issue persists, providing your account number and a screenshot of the error
To change your login password:
- Log in to your Client Portal
- Navigate to “Security Settings”
- Click on “Change Password”
- Enter your current password
- Enter and confirm your new password
- Click “Submit”
Ensure your new password meets our security requirements: at least 8 characters long, including uppercase and lowercase letters, numbers, and special characters.
If you suspect unauthorized access:
- Immediately change your password
- Enable Two-Factor Authentication if not already active
- Review your recent account activity for any suspicious transactions
- Contact our security team at [email protected] with details of your concerns
- Consider resetting passwords for any other accounts that may share similar credentials
