Windsor Brokers, established in 1988, provides various channels for clients to reach our customer support team. This page outlines the contact methods available for different regions and types of inquiries.
Global Contact Information
| Country | Address | Phone | |
| Cyprus (HQ) | Windsor Brokers Center, 53 Spyrou Kyprianou, Mesa Yitonia, 4003 Limassol | +357 25 500 500 | [email protected] |
| Jordan | 198 Zahran Street, Emmar Towers, Amman | +962 6 550 9090 | [email protected] |
| Kenya | 5th floor, Park Place offices, 2nd Parklands & Limuru Rd, Nairobi | +254 205029240 | [email protected] |
| Belize | 35 Barrack Road, Belize City | +44 3301280930 | [email protected] |
Live Chat Support
Our live chat support is available 24/5, providing real-time assistance for urgent inquiries. To access live chat:
- Visit our website at www.windsorbrokers.com
- Look for the chat icon in the bottom right corner
- Click on the icon to initiate a chat session
- Provide your name and email address
- Type your question and wait for a support agent to respond
Phone Support
Phone support is available during business hours. When calling, please have the following information ready:
- Your full name
- Account number (if applicable)
- Nature of your inquiry
To ensure efficient service, our phone system may direct you to the appropriate department based on your selection.
Department-Specific Contact Information
For efficient handling of your inquiries, please use the following department-specific contact details:
Customer Support
- Email: [email protected]
- Phone: +357 25 500 500
- Live Chat: Available on our website
Compliance Department
- Email: [email protected]
Finance Department
- Email: [email protected]
Marketing Department
- Email: [email protected]
Partnerships and Affiliates
- Email: [email protected]
Social Media Channels
Windsor Brokers maintains a presence on various social media platforms. While these channels are not primary support channels, you can follow us for updates and general information:
- Facebook: @WindsorBrokers
- Twitter: @WindsorBrokers
- LinkedIn: Windsor Brokers Ltd
- Instagram: @windsorbrokers
Email Support
Email support is available 24/7. When sending an email, please include:
- Your full name
- Account number (if applicable)
- Detailed description of your inquiry or issue
- Any relevant screenshots or documents
We aim to respond to all emails within 24 hours.
Feedback and Complaints
We value your feedback and take all complaints seriously. To submit feedback or file a complaint:
- Email: [email protected]
- Mail: Compliance Department, Windsor Brokers Center, 53 Spyrou Kyprianou, Mesa Yitonia, 4003 Limassol, Cyprus
Please provide a detailed description of your concern, including relevant dates, account numbers, and any supporting documentation.
Office Visits
Clients are welcome to visit our offices during business hours. To ensure the appropriate personnel are available to assist you, we recommend scheduling an appointment in advance.
Support Hours
Our support hours vary by region and department:
| Region | Support Hours |
| Cyprus | Monday-Friday, 8:00-20:00 EET |
| Jordan | Sunday-Thursday, 9:00-17:00 EET |
| Kenya | Monday-Friday, 8:00-17:00 EAT |
| Belize | Monday-Friday, 8:00-17:00 CST |
Please note that support hours may be affected by local holidays and observances.
Emergency Support
For urgent matters outside of regular business hours, we maintain an emergency support line:
Emergency Phone: +357 25 500 555
Please use this number only for critical issues that cannot wait until regular business hours.
Language Support
Windsor Brokers provides support in multiple languages to serve our diverse client base. Languages supported include:
- English
- Arabic
- Chinese (Simplified)
- Spanish
- Russian
- French
- German
- Italian
When contacting support, please indicate your preferred language if it’s not English.
Account Managers
Clients with Prime and Zero accounts are assigned dedicated account managers. If you have an account manager, you can contact them directly for personalized assistance.
Technical Support
For platform-related issues or technical difficulties:
- Email: [email protected]
- Phone: +357 25 500 530
When reporting technical issues, please provide:
- Your operating system and version
- Browser type and version (for WebTrader)
- Detailed description of the problem
- Screenshots of error messages, if applicable
FAQ
If you’re unable to log in:
- Check your internet connection
- Ensure you’re using the correct username and password
- Clear your browser cache and cookies
- Try accessing your account from a different device
If the problem persists, contact our technical support team at [email protected] or call +357 25 500 530.
To update your account details or personal information:
- Log in to your Windsor Brokers client portal
- Navigate to the “Profile” or “Account Settings” section
- Make the necessary changes
- Submit any required documentation for verification
If you encounter any issues, please contact our customer support team at [email protected].
To withdraw funds:
- Log in to your Windsor Brokers client portal
- Go to the “Withdrawals” section
- Select your preferred withdrawal method
- Enter the amount you wish to withdraw
- Follow the prompts to complete the withdrawal request
